Refund & Return Policy

Return & Refund Overview

Why We Don’t Accept Change-of-Mind Returns

Each MahBlend set is a curated product that we source and inspect with care. Due to the nature of our products, we are unable to accept returns for change of mind, color preference, or buyer’s remorse. We encourage you to review product photos, descriptions, and dimensions carefully before purchasing.

That said, we understand that online shopping can be unpredictable. If you are genuinely unhappy with your purchase, please reach out to us. While we cannot offer a return, we may be able to offer a discount on a future order as a goodwill gesture.

How to Report an Issue

If you received a damaged, defective, or incorrect item, please email us at hello@mahblend.com with the following:

1. Your order number (found in your confirmation email)
2. A brief description of the issue
3. Clear photos showing the damage, defect, or incorrect item
4. Whether you prefer a replacement or refund (for quality defects)

We review all requests within 24 hours (Monday through Friday). In most cases, we will approve your claim the same day and arrange a replacement shipment immediately.

You do not need to return the damaged or defective item. We trust our customers and want to make the process as painless as possible.

Exchanges

We do not offer direct exchanges at this time. If you received a defective product and would like a different color or style as your replacement, please let us know in your email and we will do our best to accommodate your preference, subject to availability.

Refund Processing

Approved refunds are processed within 5-7 business days and returned to your original payment method (credit card, debit card, or PayPal).

Please note:

• Credit/debit cards: Refunds typically appear on your statement within 5-10 business days after processing, depending on your bank.
• PayPal: Refunds are usually reflected in your PayPal balance within 3-5 business days.
• Original shipping costs are refunded only if the return is due to our error (wrong item shipped, defective product).

Late or Missing Refund

If you have been approved for a refund but have not received it after 10 business days:

1. Check your bank or credit card statement again — some banks take longer to process.
2. Contact your bank or credit card company, as there may be a processing delay on their end.
3. If you have done both and still have not received your refund, please email us at hello@mahblend.com and we will look into it right away.

Sale & Promotional Items

Items purchased during a sale or with a promotional discount code are subject to the same refund policy as regular-priced items. If a refund is approved, the refund amount will reflect the actual price paid after discount.

Gift cards and digital products are non-refundable.

Gifts

If the item was purchased as a gift and shipped directly to the recipient, the gift recipient may contact us to report damage or defects. We will issue a replacement to the recipient’s address. Refunds for gift orders will be credited to the original purchaser’s payment method.

Governing Law

This refund policy is governed by the laws of the State of Wyoming, United States. Any disputes arising from this policy will be resolved in accordance with the laws of Wyoming.

Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our website after any changes constitutes acceptance of the revised policy.